Why am I receiving duplicate emails?
The duplicate emails are generating form your default ([email protected]) and alias email address ([email protected]) which are both affiliated with your Canvas account.
How to turn off duplicate emails?
- Log into Canvas your Canvas Account
- Select "Account" in the top left then select "Notifications".
- Here you should see your default and alias email at the top and under each setting where you can turn off/on.
- In Notification Setting you should see your default email and alias email appear in two separate columns.
- To turn off duplicating notification, scroll down to the "Conversations" section.
- Select the green notification bell icon under the column of any one of your email addresses and set all three (3) sub-conversations to "Notifications off".
When turned off the bell should not be highlighted